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You can book directly through our website, send us an email, or contact us via WhatsApp. All reservations must be confirmed in writing. For some services, a deposit may be required to secure your booking.
We accept bank transfers, credit and debit cards, and secure digital platforms. In some cases, cash may be accepted for local tours, but advance payment is recommended to guarantee your spot.
Most services allow free cancellation up to 48 hours before the scheduled date. Cancellations within 48 hours may result in partial charges. Same-day cancellations and no-shows are non-refundable.
Yes. Once your booking is confirmed, you will receive a written confirmation by email or WhatsApp with all the details of your service, including pick-up time, driver/guide information, and contact details.
Absolutely. We offer private transfers from San José International Airport (SJO), Liberia International Airport (LIR), and other major locations directly to your hotel or destination.
Yes. All our drivers and guides are bilingual, professional, safety-trained, and certified to ensure a secure and enjoyable experience.
Yes. All vehicles are fully insured, modern, and equipped with air conditioning, safety belts, and comfort features. Child safety seats are available upon request.
Yes. We can handle private transportation for couples, families, or groups of all sizes. Our fleet includes minibuses and vans that fit up to 9 passengers comfortably.
It depends on the activity. Generally, we recommend comfortable clothing, closed-toe shoes, sunscreen, insect repellent, reusable water bottles, and a camera. For water activities, bring swimwear and a change of clothes.
Some tours include meals or snacks (such as coffee, fruit, or lunch). Please check the details of each tour to confirm what is included.
Yes. We specialize in tailor-made experiences. Tell us your preferences, and we will create a personalized plan including transport, tours, and accommodations.
Tours usually run rain or shine. However, in cases of extreme weather or unsafe conditions, we will help you reschedule or provide a partial refund if applicable.
While not mandatory, we strongly recommend having travel insurance that covers medical emergencies, cancellations, and personal belongings.
Yes. Many of our tours are family-friendly and suitable for travelers of all ages. Please check difficulty levels on each activity to ensure it fits your needs.
In many cases, yes. However, availability may be limited during peak travel seasons (holidays, weekends). We recommend booking in advance whenever possible.
Yes. Our team provides service in English and Spanish to make communication easy for international travelers.
You can contact us during business hours via WhatsApp at +506 87620771. For urgent changes, we do our best to assist, but we are not a 24/7 service.
Yes. We provide transportation and tours for corporate groups, weddings, and special events. Contact us in advance to arrange customized logistics.
We provide services across Costa Rica, including La Fortuna (Arenal), Monteverde, Guanacaste, Manuel Antonio, Tortuguero, and more. If your destination is not listed, ask us — we’ll do our best to arrange it.
Yes. We encrypt and protect your information using cybersecurity best practices. The developer of this site only ensures the platform is operational and never has access to your personal data. Responsibility for data management rests with Costa Rica RoundTrip.
Contact Information
We’d love to hear from you. Please note that we are not available 24/7, but we will respond during our office hours as quickly as possible.
